Returns Management
Building a closed loop supply chain for a customer centric and circular economy
by Stef de Bont
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This book may be found in online bookstores, like Amazon.com, using the ISBNs below:
Softcover ISBN:
9781367690899
About the Book
Companies that produce, sell and distribute products deal with customers that potentially might return a product during various phases of the customer journey. Dealing with these returns requires a well thought-out returns policy to manage customer expectations. It also requires a well-implemented returns management process to manage efficiency, accuracy and throughput time. The impact of an uncontrolled returns process can be large. It can impact both the relationship with the customer and the company’s financial results. The opportunities from a controlled returns process are large as well. A well-managed returns process can create value in different areas.
Author website
Features & Details
- Primary Category: Business & Economics
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Project Option: 6×9 in, 15×23 cm
# of Pages: 128 -
Isbn
- Softcover: 9781367690899
- Publish Date: May 17, 2016
- Language English
- Keywords returns, returns management, reverse logistics, supply chain, supply chain management, commerce, ecommerce, retail, circular economy, after sales
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About the Creator
12Return
Netherlands
We want to build returns management software that supports the circular economy with a customer centric and closed loop supply chain. A supply chain that covers the return and re-use of products that cannot be used or are considered undesired or obsolete by it’s current user.